Frequently Asked Questions
Is there a minimum order?
There is no minimum order for either the Click and Collect or delivery option.
When is the Online Market 'open and shut'?
The Online Market opens at 12:01am on Fridays. It shuts the following Thursday at 11:59pm. Orders made before 11:59pm Thursday are for that Saturday's pickup. Any orders made after that are for the following Saturday.
Example 1 - order is made at 4:00pm Thursday, November 19th. Order will be ready Saturday, November 21st.
Example 2 - order is made at 9:00am Friday, November 20th. Order will be ready Saturday, November 28th.
When and where is the pick up?
Pick up is on Saturdays between 1:00pm and 1:30pm at 339 Richmond Road, at the Cloudforest Coffee Cafe.
Do I need an account to order?
Yes. It speeds up your check out and gets you tied into the market community. Please be sure to verify your account by answering the email sent to you after your initial registration.
What health and safety measures are you taking to protect customers?
All our staff will be wearing masks.
Staff wear masks during order aggregation and vendor inventory.
Unique to a small, local operation, we can track the number of hands that have been on your merchandise. What is minimal, Alex
How much is delivery? When can I expect it?
Delivery is $8-$10 flat. We are aiming to get all deliveries done between noon and 3pm each Saturday.
Should I bring my reusable bags with me to pick up?
Not necessary. Your order will be put into a recyclable paper bag or box.
Can I modify or cancel my order?
Yes. Best option is to just cancel your order and start again.
If I sign up for the newsletter, do I get bombarded with malarkey?
No. The newsletter comes twice a week. It includes community news, Market updates and facts about
the vendors. You will not receive anything more.
If I order on Friday, would I pick it up the Saturday immediately after?
No. Please see point #2.
Are there any additional/hidden fees?
No. We are upfront about all the costs to our customers.
Can I pay when I pick up my order?
No. All items are prepaid through this Online Store. There is no cash exchanged on site and no additional
items for sale.
Do I have to stick to my allotted time slot?
Yes, please. It will prevent bottlenecks and allow us to get the local goodness out to as many people as
Can I return or replace items?
We encourage you to check the contents of your order for accuracy before you leave the Click and Collect area. If an item is missing or unsatisfactory, we will replace it with the same or similar product the following Saturday. Because we will have only the quantities ordered for any given week and nothing additional, we would not be able to replace the item in the immediate.
Of course, we will do our best to get you the item sooner than the following week, but we do not guarantee it.
Still have questions?
Drop us an email at email@example.com